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Privacy Policy

This Privacy Policy explains how magenCRM (“we,” “our,” or “us”) collects, uses, and protects personal information from users (“you,” “your”) of our software-as-a-service (SaaS) platform.

By using magenCRM, you agree to the practices described below.
 

1. Information We Collect

 

We collect the following types of information:

1.1 Information You Provide:

  • Organization name, address, email, phone number

  • User names, emails, roles

  • Contact data uploaded by your organization (e.g., names, birthdates, emails, phone numbers)

  • Reminder dates (e.g., Yahrzeits, birthdays, anniversaries)

  • Billing and payment data (via Stripe)

1.2 Automatically Collected Data:

  • Browser, device type, IP address, location, time zone

  • Platform usage logs, including actions taken within the application
     

2. How We Use Your Information

We use your data to:

  • Deliver our core services (notifications, reminders, user dashboards, etc.)

  • Manage user accounts and access

  • Send automated messages via email and/or WhatsApp

  • Provide customer support and communicate service-related updates

  • Process payments and manage subscriptions

  • Monitor platform performance and improve security
     

3. Data Ownership and Access

You retain full ownership of all data you enter into magenCRM.

We access your data only when necessary to:

  • Provide technical support

  • Ensure service performance and security

  • Comply with legal requirements

We do not share or sell your data to third parties.
 

4. Data Storage and Security

  • All customer data is stored securely on HOSTINGER with industry-standard encryption.

  • Traffic is protected by HTTPS (TLS/SSL encryption).

  • Passwords are hashed and never stored in plain text.

  • Email validation via SendGrid and messaging via Twilio are secured by their respective platforms.
     

5. Use of Third-Party Services

We integrate with the following third-party services:

Stripe: Payment processing - https://stripe.com/privacy

SendGrid: Email delivery - https://www.twilio.com/legal/privacy

Twilio: WhatsApp messaging - https://www.twilio.com/legal/privacy

Hebcal/MyZmanim: Jewish date calculations - Public APIs used only for date conversion

You are responsible for complying with their terms when connecting your own accounts.
 

6. Cookies and Tracking

We may use cookies or analytics tools to:

  • Monitor site usage and improve performance

  • Maintain user sessions securely
    You can manage cookie preferences via your browser.
     

7. Data Retention

We retain your data as long as your account remains active. After cancellation or inactivity:

  • We retain data for up to 60 days for reactivation

  • After that, your data may be deleted permanently

  • You may request data deletion at any time by contacting support@magencrm.com
     

8. Your Rights

You may:

  • Access, edit, or delete your data

  • Export your contact and reminder records

  • Request account deletion

For all requests, please contact: support@magencrm.com
 

9. Children’s Privacy

magenCRM is intended for organizations, not individuals under 18. We do not knowingly collect personal information from children.
 

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10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on our website with the effective date. Continued use of magenCRM indicates your acceptance of the updated policy.
 

11. Contact

For any questions or concerns regarding this Privacy Policy, please contact us at:

Email: support@magencrm.com
Website: https://www.magencrm.com

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